Terms and Conditions

3.1 On-Site Audits: Preliminary facility surveys and on-site security/hygiene audits conducted by Karunya field officers are designed to assess square footage, deployment points, shift rosters, and equipment requirements. Audits are provided with tailored recommendations.

3.2 Quotations & Validity: Quotations and cost estimates generated online via our Cost Estimator or provided via official email remain valid for thirty (30) calendar days from issuance, unless otherwise stated. Final pricing depends on actual headcount, shift timings (8-hour vs 12-hour shifts), statutory revisions in minimum wages, and consumables required.

3.3 Mobilization Timelines: Upon execution of a formal Work Order or Agreement and receipt of the mobilization advance (where applicable), Karunya initiates workforce deployment within forty-eight (48) to seventy-two (72) business hours.

5.1 Background Verification: All personnel deployed by Karunya undergo rigorous background screening, Aadhaar/address validation, reference verification, and mandatory police verification records prior to deployment.

5.2 Uniforms & Identification: Deployed guards, housekeepers, and technicians are equipped with clean, branded uniforms, photo identity badges, and mandatory personal protective equipment (PPE).

5.3 Absence & Reliever Guarantee: In the event of scheduled leave, sudden absenteeism, or medical emergency of any deployed staff member, Karunya guarantees replacement through our standby reliever pool within 2 to 4 hours in Bengaluru municipal limits.

5.4 Unsatisfactory Performance: Should the Client find any deployed staff member’s conduct or performance unsatisfactory, Karunya will provide a qualified replacement within twenty-four (24) hours of written or telephonic notice.

7.1 Monthly Billing: Invoices for recurring facility and manpower services are generated monthly, based on verified attendance muster rolls for the preceding calendar month.

7.2 Taxes & Levies: All service fees are subject to applicable Goods and Services Tax (GST at 18%) or any future statutory levies mandated by the Government of India or the Government of Karnataka.

7.3 Credit Period: Invoices must be settled within the agreed credit window (typically seven (7) to fifteen (15) calendar days from invoice receipt) via NEFT, RTGS, IMPS, or approved corporate bank transfer.

7.4 Late Payment Interest: Overdue balances exceeding thirty (30) days from due date shall attract a late payment charge of 1.5% per month, calculated on a daily pro-rata basis. Karunya reserves the right to suspend or demobilize services upon fourteen (14) days written default notice.

9.1 Cap on Liability: To the maximum extent permitted by applicable Indian law, Karunya's total aggregate liability arising out of or related to any service contract, whether in contract, tort (including negligence), or otherwise, shall not exceed the total management fees paid by the Client to Karunya during the one (1) month immediately preceding the incident.

9.2 Indirect Damages: In no event shall either party be liable for any indirect, consequential, special, punitive, or exemplary damages, including lost profits, business interruption, or loss of goodwill.

9.3 Force Majeure: Neither party shall be held liable for failure or delay in performance resulting from causes beyond reasonable control, including acts of God, flood, earthquake, war, civil commotion, strikes, pandemics, epidemics, government lockdowns, or electricity grid collapses.

10.1 Confidentiality: Both parties agree to protect and maintain the confidentiality of all proprietary business, security, financial, and operational information disclosed during the course of the engagement.

10.2 Non-Solicitation / Non-Poaching: The Client agrees that during the term of the service agreement and for a period of twelve (12) months following its expiration or termination, the Client shall not directly or indirectly solicit, recruit, hire, or engage any employee, security guard, technician, or supervisor deployed by Karunya without prior written consent and payment of a standard placement fee.

11.1 Termination for Convenience: Either party may terminate a recurring monthly facility management contract by providing thirty (30) days prior written notice to the other party.

11.2 Termination for Cause: Either party may terminate the agreement immediately upon written notice if the other party commits a material breach (including non-payment of undisputed dues) and fails to cure such breach within fourteen (14) days of receiving written notice.

11.3 Settlement of Dues: Upon termination, the Client shall settle all outstanding invoices, pro-rata service charges, and statutory dues accrued up to the date of demobilization.